Deposit／Withdrawal Does Not Credit

BBX
  • Updated

Deposit Does Not Credit

Deposit process is roughly consists: initiate deposit - block confirmation - credit

  1. Initiate a transfer to BBX's deposit address from your wallet or other platform;                    （Note: After you deposit successfully, please click the “Informed Administrator” button. Every transaction needs to click this button!）
  2. Check in the corresponding block browser that if the submitted transfer was successful;
  3. If the block has not been confirmed, it may be due to blockage or queuing. Please wait patiently；
  4. If the block confirmation has been completed (requires a certain number of block network confirmations), but the platform has not been credit for for a long time. Please submit your question feedback (work order) to the customer service.

 

Withdrawal Does Not Credit

Withdrawals on BBX.COM consists of submitting application, reviewing and confirmation, withdrawing successfully.

  1. Select the currency you want to withdraw in the asset interface and click the withdrawal. After entering the corresponding information, click Submit to enter the submission process;
  2. BBX staff will review your withdrawal application within a short period of time（15-30 mins to your account under normal circumstances）;
  3. After the reviewing is completed, you will enter the process of transferring, you can check it in the corresponding block browser;
  4. After withdrawing submitted, if 24 hours have passed, you still can not check the withdrawl information in the block, please submit the question feedback (work order) to the customer service.