Deposit Does Not Credit
Deposit process is roughly consists: initiate deposit - block confirmation - credit
- Initiate a transfer to BBX's deposit address from your wallet or other platform; （Note: After you deposit successfully, please click the “Informed Administrator” button. Every transaction needs to click this button!）
- Check in the corresponding block browser that if the submitted transfer was successful;
- If the block has not been confirmed, it may be due to blockage or queuing. Please wait patiently；
- If the block confirmation has been completed (requires a certain number of block network confirmations), but the platform has not been credit for for a long time. Please submit your question feedback (work order) to the customer service.
Withdrawal Does Not Credit
Withdrawals on BBX.COM consists of submitting application, reviewing and confirmation, withdrawing successfully.
- Select the currency you want to withdraw in the asset interface and click the withdrawal. After entering the corresponding information, click Submit to enter the submission process;
- BBX staff will review your withdrawal application within a short period of time（15-30 mins to your account under normal circumstances）;
- After the reviewing is completed, you will enter the process of transferring, you can check it in the corresponding block browser;
- After withdrawing submitted, if 24 hours have passed, you still can not check the withdrawl information in the block, please submit the question feedback (work order) to the customer service.