What To Do If Can't Get Verification Code?

BBX
  • Updated

（1）If you did not get email verification code, please follow the steps below:

  1. Please make sure the email you used to register is correctly spelled.

  2. Please check your spam mail box or other mail files.

  3. Please make sure your mailbox works as normal.

  4. You'd better to use the main trend mailboxes like Gmail, QQ, Outlook etc.

（2）If you did not get verification code from your mobile phone, please follow the steps below:

  1. Please make sure the phone number you used to register is correct.

  2. Please make sure the phone number can be used as normal, such as whether there is arrearage situation or not, if the netconnection is stable and fluent.

  3. Please check whether SMS is intercepted or not, or check your spam SMS.

Note: If you followed the steps above to deal with the situation, but still can't get verification code, please mail to [email protected]. Our staff will contact and help you on this issue!

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